Privacy Policy

1. Introduction

SmileDrive Inc. ("SmileDrive", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect the following categories of personal information:

• Identity & Contact Data: Name, email address, shipping address, phone number.
• Payment Data: Payment card details processed securely by our payment provider (Stripe). We do not store full card numbers.
• Transaction Data: Details of purchases, order history, and delivery information.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
• Usage Data: Information about how you use our website, products, and services.
• Marketing Data: Your preferences in receiving marketing communications from us.

3. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfill your orders
• To communicate order status and shipping updates
• To provide customer support
• To send marketing communications (where you have consented or where permitted by law)
• To improve our website and services
• To comply with legal obligations
• To prevent fraud and ensure security

4. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device. We use:

• Essential cookies: Required for the website to function (e.g., session management, language preference).
• Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
• Marketing cookies: Used to track visitors across websites for advertising purposes.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

5. Third-Party Services

We may share your personal data with the following third parties:

• Stripe: Payment processing. Stripe's privacy policy applies to payment data. See stripe.com/privacy.
• Shipping carriers: To deliver your orders (name, address, contact details).
• Analytics providers: To analyze website usage and improve our services.
• Email service providers: To send transactional and marketing emails.

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying legal, accounting, or reporting requirements. Order data is typically retained for 7 years for tax and accounting purposes. We will delete or anonymize your data when it is no longer needed.

7. Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights regarding your personal data:

• Right to access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data ("right to be forgotten").
• Right to restrict processing: Request that we limit how we use your data.
• Right to data portability: Request a machine-readable copy of your data.
• Right to object: Object to our processing of your data for direct marketing.
• CCPA rights: California residents have additional rights including the right to know, delete, and opt-out of the sale of personal information.

To exercise any of these rights, please contact us at support@smiledrive.com.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL/TLS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and products are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this policy and, where required by law, by providing additional notice. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: